While this isn’t a food review it is indirectly related to food. Well, related to the eating of food – the Eat App.
Eat App is a brand new Bahrain-grown app to help make booking restaurants all the easier. Upon first hearing about the app I was interested but a little cynical. Wondering whether the app actually solved a problem that was worth solving. I didn’t think there was that much pain around booking tables for restaurants in Bahrain.
This is where Anish piped up. Booking a restaurant out of its operating hours is nigh on impossible. Over the phone, you can run into misunderstandings. Little things can go wrong. So maybe, the Eat App did solve a problem that needed solving.
Not long ago we gave the Eat App a whirl. We’d both been waiting for its release on Android and for a particular restaurant to appear in their listings. Gradually, restaurants are added to the app. Initially, there were mostly high-end type restaurants available to book at. But thankfully the range is getting bigger!
I booked brunch at Masso. It was a totally painless affair using the app. Choose your restaurant, party size, and time and hit book. Done. Got a helpful automated email after the booking telling me my booking was made. However, there was a little confusion from here on that was not to do with booking through the app.
There was a line in the email saying that the hostess needed to confirm the booking with me over the phone. Waited for the phone call. In the meantime, I did get a call from the Eat App people asking how it was making the booking with the app, which is a nice touch.
With the booking being for a special occasion and only a week away, I decided to call Masso up to confirm. Called, confirmed and then I get an email from Eat App telling me my booking has been canceled! What?
Eat App have got some great customer service. And I hope it stays that way as it grows. A quick email to them and they explained what had happened. The booking was still there. Woo!
The Eat App is still fairly new and I think it’s still taking a little while for restaurants to fully incorporate Eat App’s booking systems into their own, but it’s a worthwhile app to have if you’re in Bahrain and like your food. And like to get to your food without much effort.
It’s available on iPhone and Android. Give it a whirl, we think it’s worth it.
As you say, the Eat app is pretty painless to use and handy to have. I’ve had no problems using it and look forward to many more restaurants being added.